How to Use

Guide To The Mumbai Metro

It is easy, convenient and fast, once you have the right information. Here are some tips to help you navigate through Mumbai Metro One.

For the convenience of our commuters, there are multiple entrances and exits. Entrances and exits include staircases, escalators and elevators from road level to inside station (“Concourse level”) and from Concourse Level to the Platform Level and vice versa. There are specific emergency exits from platform level to Concourse Level at all metro stations which are part of the prescribed safety standards.

Tickets/ ticketing related information are available at the Concourse Level of each station.

Customer Care at each metro station is available for your assistance.

Tickets can be digitally purchased through Paytm & Ridlr App.

For more details about ticket fares, visit: Tickets & Fares

While using the escalator, we request commuters to stand on the left hand side. The right side should remain free for commuters who wish to walk on the escalators. It is advisable to hold the hand rail and face in the moving direction. In case of an emergency, kindly press the red emergency stop button at the top, bottom or centre of the escalator. Do not sit, run or play on the escalator or use it in opposite direction. We request commuters to refrain from carrying bulky, heavy loads and trolley bags with wheels on the escalator. Loose clothes like Saree, dupatta etc should be taken care of in order to prevent any untoward incident.

Elevators are preferably meant for use by senior citizens, unwell and specially-abled commuters and pregnant ladies. We request all other commuters to kindly use the staircase or the escalator.

Instructions on usage are displayed inside the elevator and on the sides of the escalator. Kindly follow the instructions for a safe journey.

AFC Gates – The Automatic Fare Collection (AFC) gates divide the metro stations into “paid” and “unpaid” areas. It only allows commuters with valid tickets to enter the system.

You must present the ticket at the ticket/QR Code reader located on the gates. If the authentication is valid, you will be permitted to pass through the gate from the unpaid to the paid area. In case your ticket is not authenticated, you can approach our Customer Care next to the AFC gates for assistance.

When accompanied by children below 3 feet in height, do ensure that they are held closely in your arms.

Every compartment has seats reserved for senior citizens, specially-abled commuters, commuters with infants and pregnant women. Commuters are kindly requested to vacate these seats and provide them with assistance.