RMMetro - Know Your Metro - How to Use
HOW TO USE
Guide To The Mumbai Metro
It is easy, convenient and fast, once you have the right information. Here are some tips to help you navigate through Mumbai Metro
Each metro station area is broadly divided into 3 zones:
- Road Level – You can use the staircase, escalator or elevator from the road level to move to the concourse level.
- Concourse Level – This is divided into unpaid and paid areas. The ticket counters, TIMs and RVCTs are located in the unpaid areas of the station.
You can buy your ticket from the unpaid area, pass through security and use the AFC Gates to enter the paid area. Then use the staircases,
escalators or elevators to move up to the platform level.
- Platform Level – This is where you will board the train to your destination.
For the convenience of our passengers, there are many signages installed to guide you to the entrances and exits.
Entrances and exits include staircases, escalators and elevators from Road Level to Concourse Level and from Concourse Level to the Platform Level and vice versa. Our staff will be more than happy to assist you at any time. We request you to follow the instructions of the Metro System to avoid delays and have a nice day.
There are Specific Emergency Exits from platform level to concourse level at all metro stations which are part of the prescribed Safety Standards.
The metro station is divided into paid and unpaid area. The unpaid area houses the ticket counters, Ticket Issuing Machines (TIMs) and Remaining Value Checking Terminal (RVCTs). You can purchase a ticket and use it to enter the paid area through the AFC gates. A valid ticket gives you the authority to enter the paid area, go to the platform and board a metro train to your destination.
A valid ticket needs to be purchased to travel on the metro system. Ticket can be a Token or a Smart card based on your preference. Tickets are easily available at the Concourse Level of each station. Tokens can be purchased – at ticket counters and through Ticket Issuing Machines. Smart Cards can only be purchased from the Customer Care at the concourse level or through other authorized channels.
Customer Care at each metro station will also assist you with re-charging your Smart Card,, and provide any other assistance that you may require.
Ticket Issuing Machines (TIM) You can also purchase tokens or re-charge your Smart Card at the TIM. A useful hint; you can change the interface language of the self-service ticket machines to English, Hindi or Marathi.
RVCT (Remaining Value Checking Terminal) is provided at each metro station so that you may conveniently check the current balance in your Smart Card.
The metro offers Tokens for single journey and Smart Cards for regular customers.
Token - Token – This is a pre-paid fare ticket for journeys between a fixed set of stations. Tokens can be purchased for a single journey and is valid for one business day, from the time of sale till the end of operational hours of the day. However, once you enter the system (paid area) you must exit the system from a destination station within 75 minutes (20 minutes for same station). Tokens are a more suitable fare option for non-frequent metro users i.e. the passenger travelling once in a week or two weeks.
Smart Card - The best way to travel on the metro is with a Smart Card. This is an electronic card that can be obtained over the counter from Customer Care of any metro station or authorized channel. Smart Card can be obtained by paying security deposit of Rs.50,
All Smart Cards can be loaded with Store Value Pass or Trip Based Pass.
The Store Value Pass is an electronic purse with some pre-loaded monetary value as per your choice. Each time you use the metro, the ticket value will be deducted from the monetary value stored in the Smart Card at the exit gate.
We propose you purchase Smart Card as it saves all the trouble of queuing up to buy a token each time.
While using the escalator, we request passengers to stand on the left hand side. The right side should remain free for passengers who wish to walk on the escalators. It is advisable to hold the hand rail and face in the moving direction In case of an emergency, Kindly press the red emergency stop button at the top, bottom or centre of the escalator. Do not sit, run or play on the escalator. We request passenger to refrain from carrying bulky, heavy loads and trolley bags with wheels on the escalator. Loose cloths like Saari, duppta etc should be taken care of in order to prevent any untoward incident
Elevators are preferably meant for use by senior citizens, sick and differently abled passengers. We request all other passengers to kindly use the staircase or the escalator.
Instructions on usage are displayed inside the elevator or on the sides of the escalator. Kindly follow the instructions provided by the metro for a safe journey.
On train arrival, always allow the passengers to alight first before you start boarding. Do not shove or push your fellow passengers. Always mind the gap between the platform and the train.
While inside the train, you are requested to stand away from the doors and avoid blocking them. Do not attempt to prevent train doors from closing. Pay attention to all the announcements made on board the train and disembark at your destination.
AFC Gates – The automatic fare collection (AFC) gates divides the metro stations into "paid" and "unpaid" areas. It only allows passengers with valid tickets to enter the system.
You must present the ticket (i.e. Token or Smart Card) at the ticket reader located on the gates. If the authentication is valid, you will be permitted to pass through the gate from the unpaid to the paid area. In case your ticket is not authenticated, you can approach our Customer Care next to the AFC gates for assistance.
During exit, you need to insert your Token at the exit gate and if you are using Smart Card, you need to present the Smart Card at the ticket reader located on the gates. If all conditions for a proper exit are met, you will be allowed to pass through the gates.
Kindly follow the instructions on the electronic display panel mounted on each gate.
When accompanied by children below 3 feet in height, do ensure that they are held closely in front of you or in your arms.
Every compartment has seats reserved for senior citizens, differently abled passengers and pregnant women. Passengers are kindly requested to vacate these seats and provide them with assistance if required.
We provide adequate facilities for differently abled passengers. These include wheel chair on request, wide gates for passengers on wheelchairs, lifts with operation panels installed at a low level, tactile path for the visually impaired. In addition, there are reserved spaces for passengers on wheelchairs on trains and separate toilets at stations.